Receptionist/Administrator

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.   

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. 

We have an exciting opportunity for an Administrator to join our busy Birmingham Service. Our Administrators here at Change Grow Live play an integral part in supporting the team in our mission, proving administrative and clerical support to our teams enabling them to focus on delivering our services, ensuring our service users receive the help and support they need to achieve their goals.

Acting as our first point of contact The post holder will offer organisational, administrative and clerical services to the team designed to contribute towards its aims and objectives. Our Admin team are the face of our service, speaking with our service users face to face and via the telephone, are non-judgemental, empathetic and want to make a real difference to people’s lives. 

Where: Birmingham 

Part Time Hours: 22.5 per week 

Full Time Salary Range: £25,077.00 Pro Rata for part time hours 

About the role: 

• Be the first point of contact within the service 
• Provide organisational, administrative, and clerical services to the team designed to contribute toward its aims and objectives 

• Ensure that telephone calls and visits from service users, outside agencies and CGL staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary 
• Complete effective processing of correspondence/data entry as required. 
• Minute take at partnership and clinical meetings as required 
• Collate, monitor, and report data/information and statistics as required 
• Carry out photocopying as required 

• Ensure that all admin, record-keeping, and communication within the project are maintained 

About you: 

• Knowledge of general office procedures 
• IT literacy including proficiency in word processing, excel spreadsheets and other MS applications 

• Good interpersonal skills and a willingness to work flexibly as part of a team 
• The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary 
• Confident and effective communication skills, both verbally and in writing and solid numeric skills 
• Excellent organisational and time management skills 
• Able to take responsibility for your own personal development, identifying personal training needs and participating in regular supervision and appraisal 

• Be flexible to work across operational sites as required 
• Minute taking experience would be an advantage 

What we will give to you: 

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days” 

• Flexible working arrangements 
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme Pro Rata 
• Contributory pension scheme 
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. 
• A friendly and supportive team 

• Training, career development & progression opportunities 
• Refer a friend scheme and receive £250 in vouchers if candidate is successful.  

If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (www.gov.uk)

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

Join us in our journey of empowerment and holistic support, where every individual's well-being is at the heart of what we do.

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.