Single Point of Contact Recovery Worker

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. 

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. 

As a Single Point of Contact Recovery Worker with Change Grow Live you’ll work with people who use our services, helping them get to where they want to be.

Do you have experience in substance misuse? Would you like to work in an environment where you can use your experience and skills to achieve the best for people? If so, the Single Point of Contact (SPOC) needs you. SPOC is a very busy and integral part of Change Grow Live. It is the communication hub, and entry into services for the whole of Hertfordshire. We are looking for a full-time, telephone based recovery worker, who has thorough knowledge of addiction and substances to join our team.

Where: Stevenage

Full Time Hours: 37.5 per week (This role does involve working some evenings and a Saturday, on a rota basis)

Full Time Salary: £27,861.26 - £32,002.35) (pro rata for part time hours)

Allowance: Outer London Weighting £683.99 (Pro Rata for part time hours)

Contract Type: Permanent 

About the role: 

• This is exclusively a telephone based role supporting service users from point of entry into the service through to allocation into hub
• Taking phone calls from service users, carers and professionals, and dealing with a wide range of enquiries
• Processing referrals, responding to queries from Children’s Services, GPs, Pharmacies
• Completing triages and personalised assessments over the phone
• Providing recovery planning during assessments
• Providing harm reduction advice to clients during triages and personalised assessments
• Providing advocacy for access to partnership services 
• Give advice on addiction and substances to service users, professionals, friends and family
• Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination 

About you:

• Have a strong understanding of addiction and substance misuse issues and experience of working within a similar field
• Be an excellent communicator, both verbal and written with good IT skills
• Proactive and able to work on own initiative with excellent time management and prioritising skills
• Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals and agencies
• Ability to manage change successfully in a way that prioritises the needs of service users
• Understand the importance of information governance processes and commit to follow and apply all necessary safeguards
• Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others

What we will give to you: 

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service (Capped at 30 days)
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
• Contributory pension scheme
• Several benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

*please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.