Deputy Service Manager

Believe in People?

The best people have one thing in common.

They care.

At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options.

Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest.

Are you a compassionate and forward-thinking leader seeking an opportunity to make a real difference? At Change Grow Live Camden, we're not just another drug and alcohol service, we're a vibrant community dedicated to fostering a culture of support and inclusivity.     

We are looking for a passionate and dedicated Deputy Service Manager to be part of an established adult substance misuse service. A key part of this role is recruiting and supporting the leadership team in delivery high quality services

You will support the empowerment of teams and individuals to increase knowledge, skills, and professional confidence around the needs of the people who access our services. Through consultancy, reflective practice, training, and clinical case management, you will help the wider team create an innovative and effective trauma-informed service.

Where: Camden

Full Time Hours: 37.5 per week

Full Time Salary: £45,585.72 - £51,101.95 dependent on expeirence (based on full time working hours, pro rata for part time hours)

Allowances: £4,133.14 Inner London Weighting, (based on full time working hours, pro rata for part time hours)

About the role: 

• Support the Services Manager to lead on the development of the service to provide easily accessible, non-judgemental, and confidential services, which support service users in reducing harm, engaging with treatment, and moving towards recovery 
• Manage and coordinate the activities of the service, including management of the team leaders so that the service runs efficiently and effectively 
• Provide line management, supervision, and leadership to achieve performance outcomes and quality in line with service level and contractual arrangements 
• Ensure that constructive, positive, and supportive relationships are maintained with our partners, both internal and external 
• Ensure effective performance management through data collection, reporting and analysis across the service 
• Act as the designated Safeguarding Lead within the service, working with local authority stakeholders and internal leads 
• Work closely with the management team to align the Quality Management System, Incident Reporting Tool, Risk Register, and the Audit Tool within the same database 

About you:

• Considerable experience of working at a management level within substance misuse services including alcohol and criminal justice with a clear understanding of the need for and ability to deliver quality services 
• A demonstrable understanding of performance management frameworks, effective governance, and quality management 
• Knowledge and understanding of the possible recovery pathways available across whole treatment and recovery systems including community, residential and Prison provision 
• Experience of working within contracts, service agreements and service delivery systems 
• Experience of staff supervision and leadership 
• Excellent leadership and change management skills 

 What we will give to you: 

• 25 days holiday (+ bank holidays) increasing annually for the first 5 years of employement 
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme 
• Contributory pension scheme 
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. 
• A friendly and supportive team 
• Training, career development & progression opportunities. 
• Refer a Friend

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

Join us at Change Grow Live, where together, we'll create a supportive and inclusive environment where everyone can thrive and make a difference.

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.