Services Manager

Believe in People?

The best people have one thing in common.

They care.

At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options.

Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest.

 Are you a compassionate and forward-thinking leader seeking an opportunity to make a real difference? At Change Grow Live Norwich, we're not just another drug and alcohol service, we're a vibrant community dedicated to fostering a culture of support and inclusivity.     

We have a new and exciting opportunity for a Services Manager to join our Norfolk Integrated Drug and Alcohol Service for Adults. As part of our multi-disciplinary team, you will work flexibly and creatively to establish what is needed to have the most positive impact for all who are referred to our service.  You will lead the delivery and development of the service working closely with, clinicians, team leaders, multi-disciplinary staff team and Shared Care and Pharmacy partners. 

We provide a range of recovery-oriented harm reduction, medically assisted recovery, structured psycho-social interventions, and education/prevention and outreach services, alongside provision of Shared Care, Pharmacy Supervised Consumption and Pharmacy Needle exchange provision to adult drug and alcohol service users across the service area. 

You will be the CQC Registered Manager and will have core responsibility to manage, monitor and develop partnerships ensuring clear and effective communication and accountability is in place along with effective governance and performance against agreed targets and outcomes.

Where: Norwich

Full Time Hours: 37.5 per week

Full Time Salary: £62,521.91 to £64,905.99 dependent on expeirence (based on full time working hours, pro rata for part time hours)

Here's what you'll be doing:

• Lead the delivery and development of the service working closely with, clinicians, team leaders, multi-disciplinary staff team and Shared Care and Pharmacy partners.
• Manage, monitor and develop partnerships ensuring clear and effective communication and accountability is in place along with effective governance and performance against agreed targets and outcomes.
• You will provide values-based leadership and workforce development which will enable the Norfolk service to provide a caring and high-quality service, which improves the lives of people accessing them. To support these operating principles, managers will embrace Change Grow Live values.
• Ensuring the safety and well-being of all children, young people and adults, and applicants to these posts will need to demonstrate an understanding of and commitment to best safeguarding practice.
• To ensure that constructive, positive and supportive relationships are maintained with our partners, both internal and external to Change Grow Live.

Here's what we're looking for:

• Considerable experience of managing community and criminal justice, drug & alcohol services with a clear understanding of the need for and ability to deliver quality services.
• Experience of project development and/or establishing Recovery Hubs across a wide geographical base.
• Experience of managing sub-contracted partnerships.
• Experience of working within and managing contracts, service agreements and service delivery systems.
• Experience of change management.
• Experience of effective partnership working at a senior level.
• Well-developed leadership skills.
• A working knowledge and experience of performance management frameworks.
• Experience of data collection systems, information technology.
• Experience of managing budgets in excess of £2 million.

What we will give to you:  

• 25 days holiday (+ bank holidays) increasing annually for the first 5 years of employement 
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme  
• Contributory pension scheme  
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.  
• A friendly and supportive team  
• Training, career development & progression opportunities  
• Refer a friend scheme 

If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to you  

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

Join us at Change Grow Live, where together, we'll create a supportive and inclusive environment where everyone can thrive and make a difference.

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.