Complex Needs Navigator

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives. Our core values are ‘Be open, be compassionate and be bold’ and our teams apply these daily offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. 

We currently have an exciting opportunity for a Complex Needs Navigator to work in the community as part of a multi-disciplinary team, engaging with a small cohort of service users who are rough sleeping and have complex needs and in close partnership with street-based services including healthcare to assertively engage with people with physical and/or mental health issues and involved in substance use and rough sleeping.

The Navigator will hold a small caseload and provide bespoke support to our Service Users whilst providing a range of flexible and effective interventions to engage with our hard-to-reach Service Users.  

Where: London, Westminster 

Full Time Hours: 37.5 per week

Full Time Salary: £27,449.53 - £31,529.41 pro rata for part time hours (depending on experience) 

Allowances: £4,072.06 Inner London Weighting, Pro Rata for part time hours

Contract Type: Fixed Term until 31st March 2026

About the role: 

• Coordinate and lead a solution-based approach, engaging Service Users in appropriate services moving them away from street-based living 
• Identify and establish contact with rough sleepers and beggars, rapidly assisting Service Users through street outreach shifts at a variety of times and a range of locations, including those unwilling to engage with services 
• Carry a caseload of complex clients, developing personalised action plans working towards discouragement from rough sleeping 
• Participate in multi-agency initiatives to reduce the level of street activity 
• Work closely with the drug and alcohol teams to ensure that substance misusers and problem drinkers can access treatment 
• Work proactively to ensure that Service Users have access to ongoing healthcare 
• Participate in the ongoing statistical analysis of rough sleepers and participate in street counts as and when required  

About you: 

• Experience of working in one or more of the following fields: substance misuse, alcohol misuse, mental health 
• Experience of working with people who have multiple and complex needs 
• Knowledge and experience of multi-agency working with experience of facilitating multi-agency meetings 
• Excellent communication, negotiation, and advocacy skills 
• Be able to build and maintain relationships with a wide range of services 
• Can work autonomously as well as part of a team 
• Good levels of IT literacy, including the ability to use IT systems including MS Office applications 
• Able to critically reflect and evaluate interventions, service delivery and areas for development  

What we will give to you: 

• 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme 
• Contributory pension scheme 
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. 
• A friendly and supportive team 
• Training, career development & progression opportunities. 

• Refer a friend scheme and receive generous vouchers if candidate is successful.  

Please read attached Job Description & Role Specifics for a more detailed outline of responsibilities

‘If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (www.gov.uk)’ 

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.