Data Administrator

Change Grow Live is a charity dedicated to making a difference in the lives of those accessing our services. We offer support and respect in a safe environment, treating each person as an individual and working with them to find the right treatment.

Our Camden Service is recruiting a Data Administrator to become a valuable member of our team.

In this role, you will provide administrative and clerical support to our Entry into Service team, contributing to the efficient operational delivery of this element of service. Your responsibilities will include effective and accurate data inputting and reporting, as well as ensuring all calls and visits from those accessing our services are handled promptly and courteously.

Join Change Grow Live where we aim to make a meaningful impact on the lives of those we support. We are dedicated to creating an environment where everyone is valued and empowered to reach their full potential. If you're ready to be part of a team that embodies our core values—be open, be compassionate, and be bold—then we have an exciting position for you.

Where: Camden

Hours: Full time. 37.5 hours per week 

Salary: £23,497.50 - £24,466.99 Based on full time, dependant on experience, Pro Rata

Allowance: Inner London Weighting £4,072.06

If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (www.gov.uk)

About the Role

• Recording: To support the team to manage referrals into the service, providing accurate recording of attendance at appointments and forward planning next appointments, to ensure all individuals accessing EiS are placed in the correct areas of treatment and recovery support.
• Data Entry: Support with entering Triages and personalised assessments onto service user records.
• Data collection: Support the collation and submission of statistical data and information that ensures the service operates within contractual requirements and enables timely and accurate reporting to all external and internal stakeholders.
• Maintaining Databases: maintain and update local and central databases and provide timely and accurate data and information.
• Service Coordination:   telephone and reception duties, building management, support of telecommunication and IT systems to ensure that substance users consistently receive high quality services.  
• Primary Contact: Be the main port of call for all Entry into Service data relating matters as well as undertake regular and ad hoc requests from the Services Manager/Regional Data Co-ordinator, and other CGL Senior Management.
• Health and Safety: To be building health and safety lead (alongside management) – ensuring all national CGL policies and procedures are implemented and maintained.

About You

• Office Skills: Knowledge of general office procedures and minute-taking experience.
• IT Proficiency: Skilled in word processing, Excel spreadsheets, data entry and data collection systems (eg. NDTMS, Public Health etc)
• Interpersonal Skills: Effective interpersonal skills and a willingness to work flexibly as part of a team.
• Confidentiality: Ability to maintain confidentiality and respond appropriately to requests for assistance.
• Communication: Confident and effective verbal and written communication skills.
• Professional Attitude: Empathetic and non-judgmental attitude toward those accessing our service.
• Team Player: Ability to work flexibly as a team member.

What We Offer

• Annual Leave: 25 days holiday (+ bank holidays), increasing annually for first five years.
• Wellness Support: Paid 'Wellness' hour each week, a 'Wellness' hub, and Employee Assistance Program.
• Pension Scheme: Contributory pension scheme.
• Benefits: Discounts for shopping, cinema, holidays, etc.
• Supportive Team: A friendly and supportive working environment.
• Career Development: Training, development, and progression opportunities.
• Referral Scheme: Refer a friend and benefit from our scheme.

Join us at Change Grow Live, where together, we'll create a supportive and inclusive environment where everyone can thrive and make a difference.

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description and addendum. This will help us understand how your skills and experiences align with the requirements of the role.