Quality Lead

Our Vision - Quality Lead Opportunity at Change Grow Live

At Change Grow Live, we embody the belief that every action can create a positive impact in the lives of our Service Users. We operate with unwavering dedication, offering support and respect in a safe and inclusive environment, recognising the uniqueness of each individual. Our core values - 'Be open, be compassionate, and be bold' - guide us daily as we strive to fulfill our mission: to help people transform their lives, flourish as individuals, and embrace life to its fullest potential.

We have an opportunity for a Quality Lead to join our Barking and Dagenham service and support the Leadership Team in shaping and delivering a high quality and compliant service.

This role is both dynamic and impactful, focused on driving quality improvements across our service. You will be responsible for conducting regular audits, identifying best practices, implementing quality improvement plans, and evaluating their impact. You will also stay informed on the latest sector developments, including evidence-based practices and legislation change. 

Location: St Lukes Service, Dagenham Road, Dagenham, RM10 7UP 

Full Time Hours: 37.5. There is a requirement to do one late evening per week and one staurday with day off in lieu

Full Time Salary Range: £34,700.09 - £36,635.38 ( pro rata for part time) dependent on experience.

Allowance: £2163.27

Contract Type: Fixed term until 31st March 2026

About the role:

• Be required to improve quality which will include creating and undertaking regular, cyclical audits of all aspects of service delivery and governance
• Identify areas of good practice and areas that need improving and formulate robust action plans.
• Implement these plans with all relevant staff, including leaders and front-line staff and will set up evaluation mechanisms to understand ‘what works’; impact of action plans in improving practice.
• Support the Designated Safeguarding Lead to ensure that the effective identification, assessment and management of risk and compliance with relevant legislation and policy and procedures are upheld across both services.
• Provide coroner and CQC reports on behalf of the service when requested
• Support the analysis of service user feedback, complaints, and compliments, identifying themes, and developing/implementing service improvements in line with this

About you:

• Experience of working in Social Care and the Drug and Alcohol field
• Knowledge and understanding of the recovery ethos
• Excellent organisational skills including time/energy management and the ability to prioritise both dynamically and longer-term
• Experience of conducting audits and reviews to inform evaluation of the service and identify areas for development
• The ability to analyse data, to prioritise problem/improvement areas and to define next steps, taking the team with you
• Experience of training groups with differing needs using a range of styles such as coaching and interactive workshops

What we will give to you:  

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days” 
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme  
• Contributory pension scheme  
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.  
• A friendly and supportive team  
• Training, career development & progression opportunities  
• Refer a friend scheme and receive £250 in vouchers if candidate is successful.  

If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (www.gov.uk) 

Please read attached Job Description for a more detailed out line of responsibilities and Person Specifications