Data Administrator

Join Us and Make a Difference!

At Change Grow Live (CGL), we’re not just a leading national charity—we’re a team of passionate individuals dedicated to transforming lives. We combine evidence-based practices with compassion to create services that empower individuals and that are deeply rooted in the local community.

Now, we’re excited to launch our new Specialist Smoke-Free Service, and we’re looking for a dedicated Data Administrator to join this new team. This role is based in Croydon, a vibrant and diverse community where you will play a crucial role in supporting the operational success of the Specialist Smoke-Free Service.

As a Data Administrator, your work will ensure that accurate data collection, efficient administrative processes, and robust reporting systems drive the delivery of high-quality, impactful service.

Hours of Work

This is a part-time position offering 30 hours per week. We understand the importance of flexibility, and we are committed to creating a work schedule that supports a healthy work-life balance while meeting the needs of the service.

Salary

The position offers a competitive part-time salary between the range of £18,601.18 to £18,948.16 (actual), depending on your experience. This reflects the importance of the role and the value we place on your contributions to the team and service.

Additional Allowance

As this role is based in an area eligible for Outer London Weighting, you will receive an additional pro-rata allowance of £2,163.27, enhancing your overall salary.

Please note interviews for this role will take place on 20/01/2025

What You’ll Do

As a Data Administrator, you will play a key role in keeping our operations organised and efficient. Your attention to detail and administrative support will help ensure the smooth running of the Smoke-Free Service, contributing to its success and positively impacting the lives of those we support.

Key Responsibilities:

• Support the Management Team by maintaining efficient administration, IT, and telecommunication systems.
• Be the go-to person for all data-related matters, providing clear advice, reports, and information.
• Manage an electronic filing system to ensure client data is organised and accessible.
• Maintain accurate and comprehensive client records and data collection.
• Assist in the development and upkeep of Quit Manager, our specialist data system.
• Collate and submit regular data and performance reports to support service goals.
• Handle calls and correspondence from service users, external agencies, and staff with professionalism and empathy.
• Actively contribute to the monitoring, evaluation, and improvement of the service.
• Engage with service users to gather feedback for ongoing service development.

About You

You excel in a fast-paced environment, bringing strong organisational skills and a passion for making a difference. You’re detail-oriented, proactive, and thrive on ensuring everything runs smoothly behind the scenes.

What We’re Looking For

As a Data Administrator, you will:

• Support Operational Efficiency: Work closely with the Management Team to ensure that administrative, IT, and telecommunication systems are effective and efficient.
• Deliver Clear Communication: Provide advice, information, and reports in a clear and concise manner through the most appropriate channels.
• Maintain Accurate Records: Keep detailed and comprehensive records of client data, ensuring accuracy and compliance at all times.
• Be the Data Go-To: Act as the primary contact for all data-related matters, handling regular and ad hoc data requests.
• Organise Data Systems: Manage an electronic filing system to keep client information well-organised and easily accessible.
• Support Quit Manager Development: Assist in the development, servicing, and maintenance of the Quit Manager system to streamline service delivery.
• Collaborate on Reporting: Work with the Senior Advisor and wider team to collate and submit accurate monthly and quarterly data and information reports.
• Handle Inquiries with Care: Ensure all telephone calls from agencies, clients, and colleagues are handled promptly, courteously, and directed to the appropriate personnel when necessary.
• Drive Service Improvements: Contribute to monitoring and evaluating the service offered to clients, ensuring service user feedback informs ongoing developments.

This role is perfect for someone who thrives on supporting a team, ensuring efficient processes, and contributing to a service that makes a real difference in people’s lives.

What We Offer

Joining CGL means being part of a supportive and inclusive workplace where your contributions are valued. We provide opportunities for growth, development, and a range of benefits:

• 25 days of annual leave (plus bank holidays), with an additional day added each year of service for the first five years. Annual leave is pro-rated for part-time roles.
• Wellness Support: Paid weekly wellness hour (pro rata), access to a wellness hub, and Employee Assistance Programme.
• Flexible Working: Work arrangements that suit your needs.
• Pension Scheme: Contributory pension to plan for your future.
• Discounts: Access to exclusive deals on shopping, cinema, holidays, and more.
• Training & Career Progression: Opportunities to grow your skills and advance your career.
• Refer-A-Friend Scheme: Earn rewards for introducing friends to the team.

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to you.  

Please Note: If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (www.gov.uk)