Receptionist/Administrator

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.   

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. 

We currently recruiting a Receptionist Administrator to join our busy service. We are looking for a warm and friendly person to be the first point of contact within the service greeting all our visitors promptly in a friendly and courteous manner.  

This is an excellent opportunity for someone with an interest in the substance misuse field, looking to work with a charity dedicated to your personal and professional development. 

Location: Romford 

Full Time Hours: 37.5 per week

Full time Salary Range: £27,449.53 - £31,529.41 Dependent on experience (based on full time hours, pro rata for part time hours)

Allowance: £2163.27 Outer London Weighting

About the role:

• As first point of contact, ensure service users and other visitors receive a friendly and efficient service and that all visits are dealt with promptly and courteously.  
• Contribute to the improvement and upkeep of client areas, ensuring that the reception area is welcoming and tidy.  
• Contribute to maintaining the client information displayed in the reception area is tidy, current and relevant. 
• Encourage service user feedback and the use of the suggestion box to all clients accessing the service. 
• Providing basic advice and information on the service offer. 
• Contribute to managing an effective appointment system, liaising with keyworkers.  
• Checking appointments on the CGL information system and book future appointment for service users 
• Take messages for staff and update case management contacts where appropriate 
• Input referral infromation on our Criis system
• Support the team in managing/booking appointments via the electronic diary system 
• Maintain accurate records of all contacts on our case management systems 

About you: 

• Knowledge of general office procedures 
• IT literacy including proficiency in word processing, excel spreadsheets and data entry 
• Good interpersonal skills and a willingness to work flexibly as part of a team 
• The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary 
• Solid numeric skills 
• Good organisational skills 
• Confident and effective communication skills, both verbally and in writing 
• A professional, empathetic and non-judgmental attitude towards service users 
• The ability to respond flexibly to the demands of the post 
• The ability to work as a member of a team 

What we will give to you: 

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days” 
• Flexible working arrangements 
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme 
• Contributory pension scheme 

• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. 
• A friendly and supportive team 
• Training, career development & progression opportunities 
• Generous Refer-a-Friend scheme

If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (www.gov.uk)