Senior Administrator

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.   

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. 

We’re driven by the belief that we can truly impact the lives of our service users. We offer a safe, supportive environment, honouring each individual and working collaboratively to identify the best treatment and care options.

We are seeking a dedicated Senior Administrator to lead our dynamic team of administrators in Birmingham’s South Service Hub, to provide comprehensive and effective administrative managment. You will support the Services Manager to ensure office stystems, quality assurance, CQC and Health & Safety to ensure contractual requirements are met. 

Where: Birmingham

Full Time Hours: 37.5 per week

Full Time Salary: £27,449.53 - £29,093.39 depending on experience, pro rata for part time hours

Contract Type:

The Role:

• As first point of contact within the service, to ensure that telephone calls and visits from
  service users, outside agencies and Change Grow Live Staff are dealt with promptly and
  courteously, transferring calls to appropriate personnel when necessary.
• To ensure effective processing of correspondence/ data entry as required.
• To minute take at team and other meetings.
• To collate, monitor and report data/information & statistics as required.
• To maintain and assist with the setting up of a general filing system within the project.
• To monitor and order office stationery/requirements.
• To maintain and balance local petty cash systems under the direction of the Team Leader

About You:

To thrive in this role, we're looking for someone who has:

• Knowledge of general office procedures
• IT literacy including proficiency in word processing, excel spreadsheets and data entry
• Good interpersonal skills and a willingness to work flexibly as part of a team.
• The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary.
• Solid numeric skills.
• Good organisational skills
• A mature, empathetic, and non-judgmental attitude towards service users.
• Understand and have a commitment to the principles of equal opportunity and diversity.

What we will give to you: 

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days” 
• Flexible working arrangements 
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme 
• Contributory pension scheme 

• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. 
• A friendly and supportive team 
• Training, career development & progression opportunities 

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (www.gov.uk) 

If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to you.