Administration Team Leader

Have you the energy and drive to help run a Community smoking cessation service? 

As a part of Change Grow Live team you’ll help people get to where they want to be and make a difference in their lives.  

At Change Grow Live, we are a charitable organisation deeply committed to our belief that we can positively impact the lives of those who use our service. We provide unwavering support and respect within a safe environment, treating each individual with personalised care. Our approach involves collaborative efforts to identify the most suitable treatment and care options for each person.

Embedded in our organisation are the core values of being 'Open, compassionate, and bold'. Our dedicated team members embody these values daily as they work towards our mission of empowering individuals to transform their lives, foster personal growth, and embrace life's full potential.

Our Be Smoke Free Manchester Service is a vibrant, collaborative team, comprising a dedicated lineup that includes a nurse manager, compassionate nurses, empathetic advisors and efficient administrators.

An exciting opportunity has arisen for a Administration Team Leader to join our team in Manchester. In this role, you will be a vital part of the team. You’ll work closely alongside our team to support our new and existing service users, answering phone calls, managing our email inbox, processing referrals, and monitoring our social media channels.

Where: Manchester

Hours: 37.5 per week (full time)

Salary: £34,700.09 - £36,635.37 depending on experience. (based on full time hours, pro rata if part time hours)

About the Position:

In this role, your primary responsibilities include:

• Work closely with the Management Team to ensure that the administration, IT and telecommunication systems operate in an effective and efficient manner.

• Develop and nurture sound relationships with both Change Grow Live Business Support and external office and equipment suppliers.

• Provide advice, information and reports clearly and concisely via the most appropriate channel, whilst being sensitive to the needs of the audience.
• Maintain accurate and comprehensive records / data collection on clients, as required by NDTMS, Public health and Change Grow Live performance frameworks and reporting requirements.
• Manage an electronic filing system to ensure that client data and information are kept in an orderly and accessible manner (CRIIS, Quit Manager or equivalent system).
• Be the main port of call for all administration relating matters as well as undertake regular and ad hoc requests from the Nurse Manager, Project Manager, Data Manager, and other Change Grow Live Senior Management.
• Be a supportive line manager to our team of Admin Staff.

About You:

To excel in this role, you should possess:

• Experience of and ability to lead, inspire and develop a team.
• IT literacy and experience of using data management systems including proficiency in word processing, data entry, maintaining databases and familiarity with Outlook, Word, Excel, Microsoft Teams, Zoom.
• A clear understanding of data protection, information sharing and confidentiality issues.
• The ability to prioritise and have good time management skills.
• Good interpersonal skills and a willingness to work flexibly as part of a team.
• Knowledge of Health and Safety requirements and procedures.
• Qualification in office/data administration (desirable but not essential)

What We Offer You:

• 25 days of annual leave (plus bank holidays ), increasing by one day for each year of service (capped at 30 days).
• A paid 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assist Programme
• Contributory pension scheme
• An array of benefits, including discounts for shopping, cinema, holidays, and more
• A friendly and supportive team
• Opportunities for training, career development, and progression
• A Refer a Friend Scheme

If you believe this role aligns with your qualifications and aspirations and you're eager to embark on a journey with Change Grow Live, we would be delighted to have a conversation with you.