IT Regional Engineer

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.   

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. 

We have an exciting opportunity for an IT Regional Engineer to join our London HQ. You will provide support to CGL operational staff and clients in respects of all IT across central London, Greater London and several home counties. (travelling outside this area may be required when necessary).

Where: London King’s Cross

Hours: Full Time 37.5 hours per week

Full Time Salary: £34,700.09 - £39,302.37 Dependent on experience (Based on full time hours, Pro Rata if part time hours) 

Aloowances: £4,072.06 Inner London Weighting Pro rata

About the role:

• Query ITSM for outstanding tickets / workstreams.
• Network management.
• Trouble shooting and problem resolution.
• Hardware and software installation.
• System administration.
• User training and support.
• Asset management. Field surveys.

About you:

• Any IT industry professional qualifications desirable.
• Full clean UK driving licence.
• Use of own vehicle. Mileage allowance provided.
• Technical Proficiency: Laptop / Tablet / PC install and support skills – Dell + Lenovo hardware.
• Operating systems: Windows 11 / Windows 10. Android.
• Analytical Thinking: Diagnosis, repair and rebuilding and proven experience of 1^st, 2^nd and 3^rd line support.
• Cloud Services: Azure, Entra ID / Active Directory, Office 365.
• Networking:
  • Install and removal of network equipment.
  • Experience of Cisco, Meraki and Netgear equipment.
  • Knowledge of IOS.
  • Knowledge of network protocols – TCP/IP.
  • Installation of WIFI Access Points (at height).
  • Lan / Wan knowledge.
  • Install of VOIP handsets.

• Time management: 
  • Ability to prioritise outstanding tickets.
  • Ability to work unsupervised for extended periods of time using your initiative.
  • To be proactive and assertive.
  • Ability to stay overnight where/when required. To work unsociable hours where this would be deemed reasonable.

What we will give to you: 

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service.
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme.
• Contributory pension scheme.
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team.
• Training, career development & progression opportunities.
• Refer a Friend and receive generous vouchers if candidate is successful.
• Mileage allowance provided.

Please reflect the attached Job Description and Person Specifications in your application. 

If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to you.

If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (www.gov.uk)