Quality Lead

Join Our Vision - Quality Lead Opportunity at Change Grow Live

At Change Grow Live, we embody the belief that every action can create a positive impact in the lives of our Service Users. We operate with unwavering dedication, offering support and respect in a safe and inclusive environment, recognising the uniqueness of each individual. Our core values - 'Be open, be compassionate, and be bold' - guide us daily as we strive to fulfill our mission: to help people transform their lives, flourish as individuals, and embrace life to its fullest potential.

Due to  funding to work alongside the Ministry of Justice and the Probation Service, supporting adult males within the criminal justice system, we require a Quality Lead to support the Leadership Team in shaping and delivering a high quality and compliant service.

Do you want to work for an organisation that believes in people? Do you want to use your skills to make a difference to people who use substances within the National Probation Service ?  As a Dependency and Recovery Quality Lead you will work within the Leadership team to support the embedding of quality, best practice and compliance within the wider service

Location: West Midlands

Hours: Full Time. 37.5 per week

Salary: £34,700.09 - £36,635.38 (Based on full time hours - pro rata for part time) dependent on experience.

Contract Type:

About the role:  

• Ensure CGL are improving the quality and effectiveness of treatment delivered to residents of the borough. 
• To promote service user and significant others involvement including members of the local community, partner services and families through robust governance structures. 
• Investigate and produce reports for the Commissioner, local Patient Safety Team through a Root Cause Analysis method identifying any key learning and lessons 
• Create knowledge sharing platforms to ensure that all elements of the service are capturing and utilising the learning.  
• Liaise closely with OHID to improve health outcomes and minimize risk with the service user population. 
• Provide effective coaching to staff identifying and encouraging areas of strength, skill and opportunities within a quality framework. 
• Produce summary reports for internal purposes as required. 
• Coordinate the completion and submission of incident reports for the service following robust checking and recording mechanisms. 
• Lead on and deliver Integrated Governance Team Meetings. 
• Support and deliver training for staff to ensure that the service delivers against agreed targets and outcomes. 
• Conduct regular audits across the services and ensure risk management, recovery planning and clear and effective record keeping are integral to service delivery. 
• Develop close working relationships with Service Leads to ensure a congruent and consistent approach to service delivery that focuses on the needs of our service users. 

About you:  

• Experience of working in Criminal Justice and /or the Drug and Alcohol
• Experience of using quality management
• Experience of conducting root cause analysis for the investigation of serious
• Excellent organisational skills including time/energy management and the ability to prioritise both dynamically and longer-term.
• Have a strong understanding of substance misuse issues and experience of working within a similar field  
• Be an excellent communicator, both verbal and written with good IT skills  
• Proactive and able to work on own initiative with excellent time management and prioritising skills  
• Contribute to the overall performance of the service to ensure that contractual output targets are achieved 
• Maintain excellent communication and reporting systems with relevant regulatory bodies and the Patient Safety Team within the Local Authority 
• Develop good communication networks to share learning across the region and the organisation 
• Ensure that constructive, positive, and supportive relationships are maintained with relevant stakeholders 

What we will give to you:  

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days” 
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme  
• Contributory pension scheme  
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.  
• A friendly and supportive team  
• Training, career development & progression opportunities  
• Generous Refer-a-Friend scheme

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to you.

If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (www.gov.uk)

INDHP