Administrator

Be Smoke Free is a specialist nurse-led tobacco addiction service run by Change Grow Live in partnership with Manchester Health Care Commissioning Service and Manchester City Council. Our aim is to raise awareness of the negative effects of smoking and to promote wellbeing in workplaces and other organisations across the city. 

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. 

You’ll work closely alongside our team to support our new and existing service users by answering phone calls, managing our email inbox, processing referrals, and monitoring our social media channels. We’re looking for someone with great communication and Microsoft Office skills to help us provide a friendly, enthusiastic and welcoming service.

Where: Manchester

When: We’re looking to get the right person in to the team 

Hours: Full Time, 37.5h per week

Full Time Salary: £23,497.50 - £23,685.20 Pro Rata, dependent on experience

About the role :

• Be the first point of contact within the service
• To process referrals through our Quit Manager system, ensuring that new email and telephone referrals are processed
• Provide new and existing service users with a friendly and welcoming experience, ensuring that queries are dealt with promptly and efficiently
• Help to record team meeting minutes and help to maintain shared spreadsheets
• Collate, monitor, and report data/information and statistics as required
• Help to manage our social media channels, providing responses to comments and messages where appropriate
• Ensure that all admin, record-keeping, and communication within the project are maintained

 About you: 

• Ability to maintain confidentiality and act within professional boundaries
• Experience of communicating clearly and effectively with service users and team members
• Good interpersonal and communication skills and a willingness to work flexibly as part of a team
• Confident and effective communication skills, both verbally and in writing and solid numeric skills
• Willingness to attend induction training and ongoing development training
• Understanding of Tobacco Addiction services (desirable but not essential)
• Experience of working in an office environment (desirable but not essential)

 What we will give to you: 

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days” pro rata
• Flexible working arrangements
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
• Contributory pension scheme
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities
• Refer a friend scheme and receive generous vouchers if candidate is successful

Please read attached Job Description for a more detailed out line of responsibilities and Person Specification 

If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to you. 

If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (www.gov.uk)