Administrator

Believe in People?

The best people have one thing in common.

They care.

Change Grow Live are a charity dedicated to the belief that we can make a difference to lives of the people using our service, offering support and respect in a safe environment, treating each person as an individual and working with them to find the right treatment and care options.

Our Gateshead service is looking to recruit an Administrator to become valuable member of our administration team.

Join Change Grow Live in our mission to make a meaningful impact in the lives of those using our services. We're dedicated to providing support where each individual is valued and empowered to reach their full potential. If you're ready to be part of a team that embodies our core values  ‘Be open, be compassionate and be bold’ then we have an exciting position for you.

Our Gateshead service thrives as a dynamic and collaborative team, featuring a dedicated staff, including a service manager, medical professionals, caring nurses, empathetic recovery staff, dedicated volunteers and efficient administrators. Together, we come together with care to provide comprehensive support to individuals accessing our services.

We have two roles we are looking to fill, one is for a permanent position and one is for a 9 month fixed term contract.

About the Role

• Front of House Support: Help individuals entering treatment.
• Visitor Management: Greet and manage external visitors and professionals, ensuring correct sign-in and sign-out procedures.
• Confidential Environment: Maintain a confidential reception area.
• Appointment Coordination: Greet individuals who are attending appointments, notify staff of arrivals, and signpost to other services.
• First Point of Contact: Ensure that telecommunications from service users, public enquiries, external agencies, and CGL staff are dealt with promptly, professionally, and courteously
• System Support: Support with systems to ensure the targets and aims of the project are met, and
  the highest possible professional standards underpin the work.

About You

• Office Skills: Knowledge of general office procedures and minute-taking experience.
• IT Proficiency: Skilled in word processing, Excel spreadsheets, and data entry.
• Interpersonal Skills: Effective interpersonal skills and a willingness to work flexibly as part of a team.
• Confidentiality: Ability to maintain confidentiality and respond appropriately to requests for assistance.
• Communication: Confident and effective verbal and written communication skills.
• Professional Attitude: Empathetic and non-judgmental attitude toward those accessing our service.
• Team Player: Ability to work flexibly as a team member.

What We Offer

• Annual Leave: 25 days holiday (+ bank holidays), increasing annually for first five years.
• Wellness Support: Paid 'Wellness' hour each week, a 'Wellness' hub, and Employee Assistance Program.
• Pension Scheme: Contributory pension scheme.
• Benefits: Discounts for shopping, cinema, holidays, etc.
• Supportive Team: A friendly and supportive working environment.
• Career Development: Training, development, and progression opportunities.
• Referral Scheme: Refer a friend and benefit from our scheme.

Join us at Change Grow Live, where together, we'll create a supportive and inclusive environment where everyone can thrive and make a difference.

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (www.gov.uk)