Administration Project Support Worker

Believe in People?

The best people have one thing in common.

They care.

Change Grow Live are a national charity dedicated to the belief that we can make a difference to lives of the people using our service, offering support and respect in a safe environment, treating each person as an individual and working with them to find the right treatment and care options.

Our service is looking to recruit a Administration Project Support Worker to become valuable member of our Hastings team.

Join Change Grow Live in our mission to make a meaningful impact in the lives of those using our services. We're dedicated to providing support and respect in a safe environment, where each individual is valued and empowered to reach their full potential. If you're ready to be part of a team that embodies our core values are ‘Be open, be compassionate and be bold’ then we have an exciting position for you.

CGL East Sussex Domestic Abuse Service, provides specialist support, advice, and interventions to people who are experiencing domestic abuse or violence, featuring a dedicated staff, including a service manager and empathetic recovery staff. Together, we come together to provide comprehensive support to individuals accessing our services.

Location: Hastings

Full Time Hours: 37.5 per week 

Full Time Salary Range: £23,497.50 - £23,685.20 (pro rata for part time hours)

About the role:

• First Point of Contact: Ensure that telecommunications from service users, public enquiries, external agencies, and CGL staff are dealt with promptly, professionally, and courteously
• Inital Screening: Undertake initial screening for risk level, crime, and abuse type of referrals and
  callers.
• System Support: Support with systems to ensure the targets and aims of the project are met, and
  the highest possible professional standards underpin the work.
• Communication: Maintain communications for lone workers on outreach appointments, to ensure
  safety whilst working in the community.
• Appointment Coordination: Day-to-day appointments of staff, ensuring a high and effective
  level of communication.

About You

• Office Skills: Knowledge of general office procedures and minute-taking experience.
• IT Proficiency: Skilled in word processing, Excel spreadsheets, and data entry.
• Interpersonal Skills: Effective interpersonal skills and a willingness to work flexibly as part of a team.
• Confidentiality: Ability to maintain confidentiality and respond appropriately to requests for assistance.
• Communication: Confident and effective verbal and written communication skills.
• Professional Attitude: Empathetic and non-judgmental attitude toward those accessing our service.
• Team Player: Ability to work flexibly as a team member.

What We Offer

• Annual Leave: 25 days holiday (+ bank holidays), increasing annually for first five years.
• Wellness Support: Paid 'Wellness' hour each week, a 'Wellness' hub, and Employee Assistance Program.
• Pension Scheme: Contributory pension scheme.
• Benefits: Discounts for shopping, cinema, holidays, etc.
• Supportive Team: A friendly and supportive working environment.
• Career Development: Training, development, and progression opportunities.
• Referral Scheme: Refer a friend and benefit from our scheme.

Join us at Change Grow Live, where together, we'll create a supportive and inclusive environment where everyone can thrive and make a difference.

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

Please note, if you have not heard from us within 10 days of the closing date, your application has not been shortlisted on this occasion.

INDHP