Rough Sleepers Recovery Coordinator

Are you passionate about making a real difference in the lives of individuals facing substance misuse and homelessness? Are you ready to work for an organisation that puts service users first and believes in the power of compassion and bold solutions? If so, this might be the perfect opportunity for you.

Our Tower Hamlets team is a group of dedicated professionals who share a deep passion for their work. Committed to serving the community and making a positive impact, this team is driven by a common purpose: to support individuals facing substance misuse and homelessness in Tower Hamlets.

Our team come from diverse backgrounds and bring a wealth of experience and expertise to the table. From substance misuse counsellors to social workers, specialist Doctors, psychiatrists, nurses, outreach workers, and administrative staff, each member of the team plays a unique and vital role in achieving their mission. We have an exciting opportunity for a Rough Sleepers Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs.  

What unites this team is their unwavering commitment to providing holistic care and support to service users. They understand that each individual they encounter has a distinct story and set of needs, and they approach their work with compassion, empathy, and a determination to find solutions.

Their day-to-day interactions with service users are marked by genuine care and a strong belief in the potential for positive change. They don't just see individuals as cases; they see them as people with dreams, struggles, and aspirations. This perspective drives the team to go above and beyond to ensure that the right interventions are delivered at the right time, tailored to meet the unique needs of each service user.

Where: Tower Hamlets

Allowances:  £4,072.06 Inner London Weighting

Salary: £27,449.52 to £31,529.41 per year

Hours: 37.5 per week

Contract Type: Fixed term - 12 months

• Establish effective communication and referral pathways for individuals who are homeless and in contact with other health and care agencies.
• Attend relevant multi-disciplinary team meetings to support links to health and social care services, peer support networks, community assets, and mutual aid.
• Collaborate closely with the local authority, the health and social care sector, partners, and any provisions linked to homelessness to improve joint working.
• Liaise with other services involved in the care and support of individuals to ensure the appropriate and secure transfer of all care needs.
• Coordinate the transfer of any accommodated out-of-area individuals, including referral to and liaison with their new drug and alcohol service.
• Enhance partnership working with primary care, mental health services, housing, and other voluntary organisations supporting rough sleepers.
• Ensure there are culturally appropriate interventions for hard-to-reach individuals from the Eastern European and Sub-Saharan African rough sleeping communities.
• Utilise networks and pathways to broker support from strategic partnerships and other providers.
• Ensure continuity of care for those moving out of the area.
• Hold cases for a minimum of 4-6 weeks following a transition to ensure the service user moves between the two services successfully.

About You:

To excel in this role, you should:

• Focus on engaging with people who have a history of rough sleeping and substance misuse.
• Have some experience in engaging with individuals with multiple and/or complex needs and demonstrate a determined approach to finding solutions.
• Possess some knowledge of areas such as homelessness, mental health, the criminal justice system, and substance misuse.
• Treat every person who comes into our service as an individual, so being flexible, curious, and a good listener is crucial.
• Enjoy record-keeping and attention to detail.
• Embrace the dynamic nature of the role, where no two days are the same.

What We Offer:

• 25 days of holiday (+ bank holidays), rising with each year of service (pro rata).
• A paid 'Wellness' hour each week, along with access to a 'Wellness' hub and an Employee Assistance Programme.
• Contributory pension scheme.
• A range of benefits, including discounts for shopping, cinema, holidays, and more.
• A friendly and supportive team.
• Training, career development, and progression opportunities.
• Generous refer a friend scheme

If this opportunity resonates with you, please ensure that your application clearly demonstrates how you meet the essential criteria, as this will be used in the shortlisting process.

Join us at Change Grow Live and be a part of a team dedicated to making a lasting impact in the lives of individuals who use our service.

‘If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (www.gov.uk)’

Renumerations: CGL Scale 23-28 depending on experience, pro rata

Employment Duration: Min 12 Months Fixed Term