Deputy Service Manager

Are you a passionate, forward-thinking leader looking for a new challenge? Change Grow Live in Barnet is a well-established drug and alcohol service, where we pride ourselves on co-creating a team culture that involves supporting each other to put the service users at the heart of our work. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key.

Change Grow Live are a national charity dedicated to the belief that we can make a difference to our service users’ lives.  Our core values are ‘Be open, be compassionate and be bold’ and our teams apply these daily offering support and respect in a safe environment, treating each service user as an individual and working with them to find the right treatment and care options.

We have an exciting opportunity for a Deputy Services Manager who has the skills and experience to support the Services Manager to lead the delivery and development of a recovery focused integrated drug and alcohol service. The Deputy Services Manager will work closely with Team Leaders, the wider management team, and a multi-disciplinary team of staff.

The Deputy Services Manager will contribute to an outcome focused recovery culture, with positive staff engagement and provide a constant stimulus for improving services in a learning environment. They will also ensure high quality governance within all aspects of the services delivery.

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Where: Barnet – permanent role

Hours: 37.5 per week

Salary: £45,993.69 - £48,183.48

Allowance: £2,163.27 Outer London Weighting 

About the role:

• Support the Services Manager to lead on the development of the service to provide easily accessible, non-judgemental, and confidential services, which support service users in reducing harm, engaging with treatment, and moving towards recovery
• Manage and coordinate the activities of the service, including management of the team leaders so that the service runs efficiently and effectively
• Provide line management, supervision, and leadership to achieve performance outcomes and quality in line with service level and contractual arrangements
• Ensure that constructive, positive, and supportive relationships are maintained with our partners, both internal and external
• Ensure effective performance management through data collection, reporting and analysis across the service
• Act as the designated Safeguarding Lead within the service, working with local authority stakeholders and internal leads
• Work closely with the management team to align the Quality Management System, Incident Reporting Tool, Risk Register, and the Audit Tool within the same database

About you:

• Considerable experience of working at a management level within substance misuse services including alcohol and criminal justice with a clear understanding of the need for and ability to deliver quality services
• A demonstrable understanding of performance management frameworks, effective governance, and quality management
• Knowledge and understanding of the possible recovery pathways available across whole treatment and recovery systems including community, residential and Prison provision
• Experience of working within contracts, service agreements and service delivery systems
• Experience of staff supervision and leadership
• Excellent leadership and change management skills

What we will give to you:

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
• Contributory pension scheme
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities.

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you.