Project Administrator/Receptionist

Join the Change Grow Live Team - Make a Difference in Birmingham!  

At Change Grow Live, we are more than a charity; we are a force dedicated to making a positive impact on the lives of those using our service. Guided by our core values of 'Be open, be compassionate, and be bold,' our team strives daily to help individuals change the trajectory of their lives, grow as unique individuals, and live life to the fullest. 

We have an exciting opportunity for an Administrator to join our busy East Birmingham Service. Our Administrator team, here at Change Grow Live play an integral part in supporting the team in our mission, providing administrative and clerical support to our team, enabling them to focus on delivering our services, ensuring our service users receive the help and support they need to achieve their goals. Acting as our first point of contact our Admin team are the face of our service, speaking with our service users face to face and via the telephone, are non-judgemental, empathetic and want to make a real difference to people’s lives. 

Where: Change Grow Live East Birmingham, 111 Church Lane, Stechford, B33 9EJ

Hours: 37.5 per week

Salary: £23,400 - £23,685.20 per year

Contract type: Permanent

Responsibilities

About the role: 

• Be the first point of contact within the service. 
• Provide organisational, administrative, and clerical services to the team designed to contribute toward its aims and objectives 
• Ensure that telephone calls and visits from service users, outside agencies and CGL staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary 
• Complete effective processing of correspondence/data entry as required. 
• Minute take at partnership and clinical meetings as required 
• Collate, monitor, and report data/information and statistics as required 
• Carry out photocopying as required 
• Ensure that all admin, record-keeping, and communication within the project are maintained 

About you:

• Knowledge of general office procedures 
• IT literacy including proficiency in word processing, excel spreadsheets and other MS applications. 
• Good interpersonal skills and a willingness to work flexibly as part of a team. 
• The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary. 
• Confident and effective communication skills, both verbally and in writing and solid numeric skills 
• Excellent organisational and time management skills 
• Able to take responsibility for your own personal development, identifying personal training needs and participating in regular supervision and appraisal. 
• Be flexible to work across operational sites as required. 
• Minute taking experience would be an advantage. 

What we will give to you: 

• 25 days holiday (+ bank holidays) rising by 1 day for each year’s service 
• Flexible working arrangements 
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme 
• Contributory pension scheme 
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. 
• A friendly and supportive team 
• Training, career development & progression opportunities 
• Refer a Friend Scheme.

Please ensure that when completing your application form and supporting statement, you  reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.