Recovery Coordinator

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. 

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. 

We have an exciting opportunity for a Recovery Coordinator – Entry into Service who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs.  

You will work as part of the team, providing a single point of contact for all communication into Wear Recovery. The team will work on a rota ensuring the service is fully operational. The team will provide a combination of telephone triage, advice and brief intervention, onward signposting to universal services across Wear Recovery, as well as handling communication and enquiries from a wide range of professionals and partner organisations.

Being the first point of contact for all enquiries into Wear Recovery, you will be required to have extensive knowledge of services in the region and support a “no wrong door” approach to all communication received.

Where:  Washington Centre

Hours: 37.5 per week

Salary: £27,449.53 - £31,529.41 Pro Rata dependent on experience  

About the role: 

• Supporting service users from point of entry into the service and through their treatment/recovery journey
• Providing screening, assessment, and recovery planning and onward referral
• Reducing drug and alcohol related harm to service users and the wider community
• Promoting carer, service user and community involvement
• Providing advocacy for access to partnership services
• Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination
• Research, design and prepare subject matter and materials for groups / pods.
• Deliver structured content within group settings to service users at various stages of recovery
• Engage with debriefing and evaluations with co-facilitators after groups/pods have taken place, reviewing progress and identifying concerns with service users
• Tailor specific workshops around the needs of the service users, such as: anger management, sleep disorders, relationships, etc

About you: 

• Have a strong understanding of substance misuse issues and experience of working within a similar field
• Experience of working with groups/pods and managing group dynamics, such as conflict or challenging behaviour.
• Be an excellent communicator, both verbal and written with good IT skills
• Proactive and able to work on own initiative with excellent time management and prioritising skills
• Have a good working knowledge of mental health interventions, services, and good practice
• Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders
• Ability to manage change successfully in a way that prioritises the needs of service users
• Understand the importance of information governance processes and commit to follow and apply all necessary safeguards
• Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others
• Excellent knowledge of MI skills.
• Excellent knowledge of Harm Minimisation techniques covering a range to drug types.
• Extensive knowledge of statutory and non-statutory health and social care services in Wear Recovery.

What we will give to you: 

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
• Contributory pension scheme
• Several benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities
• Refer a friend scheme. 

Please read attached Job Description for a more detailed out line of responsibilities and Person Specifications 

If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you.