Data Administrator

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.    

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.  

We have an exciting opportunity for a Data Administrator to join our Newham service. The post holder will provide an efficient and professional reception service for the Newham Drug and Alcohol Service maintaining effective appointment systems for different branches of the service and ensuring all calls and visits from service users, outside agencies and staff are dealt with promptly and courteously.

This role will have a quality assurance and developmental role, which will include devising and undertaking audits of service delivery. In addition to staff coaching regarding the use of performance outcomes within treatment to measure progress and devising and delivering training and workshop sessions to promote best practice  

Where: Newham

Allowances: £4,072.06 Inner London Weighting

Hours: 37.5 per week

Salary: £23,400 - £24,466.99  

About the role:  

• Support the collation and submission of statistical data and information that ensures the service operates within contractual requirements and enables timely and accurate reporting to all external and internal stakeholders. 
• To manage all relevant administrative and housekeeping within the Newham Drug and Alcohol Service premises.
• Be responsible for maintaining and updating local and central databases and provide timely and accurate data and information. 

• Record data and information in order that the service operates within contractual, administrative and financial requirements. 
• Administrate petty cash management, ordering of supplies, invoicing, telephone and reception duties, building management, support of telecommunication and IT systems to ensure that substance users consistently receive high quality services.  
• Act as a point of contact and co-ordinate all tradesmen attending to building management and maintenance issues. 
• Be the main port of call for all data relating matters as well as undertake regular and ad hoc requests from the Services Manager/Regional Data Co-ordinator, London Data Manager, and other CGL Senior Management 
• Manage an electronic filing system to ensure that client data and information are kept in an orderly and accessible manner (CRiiS) 

About you:  

• Knowledge and experience of general office procedure and administrative duties 
• High level organisation
• IT literacy including proficiency in data collection systems (eg. NDTMS, Public health 
• Expertise in working with WORD, EXCEL, and ACCESS IT packages 
• Experience of maintaining data bases and other data management systems 
• Strong communication skills and an ability to prioritise and work independently
• Show a capacity to work alone and the ability to keep calm under pressure 
• Employ an empathetic and non-judgmental attitude towards service users 

What we will give to you:  

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days” 
• Flexible working arrangements  
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme  

• Contributory pension scheme  
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.  
• A friendly and supportive team  
• Training, career development & progression opportunities 

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to you.